If your Whirlpool freezer is not freezing but the fridge is cold, it is likely due to a problem with the freezer’s defrost system or the evaporator fan. This can result in a buildup of frost or ice, preventing proper cooling in the freezer compartment.

Additionally, a malfunctioning thermostat or a blocked air vent could also be causing the issue. To troubleshoot, you can try manually defrosting the freezer and cleaning any obstructions. If the problem persists, it may be necessary to call a professional repair service to diagnose and fix the underlying issue.

Identifying The Problem

If you have a Whirlpool freezer that is not freezing but the fridge is cold, it is important to identify the problem quickly to avoid further food spoilage. There are several common symptoms that can indicate a malfunction in your freezer. One of the most obvious signs is when you notice that your freezer is not keeping your frozen food frozen. You may also notice that the temperature inside the freezer is not dropping as it should. Another symptom you may experience is water leakage or pooling in or around the freezer. Ice buildup on the walls or floor of the freezer is also an indication that something is wrong. Finally, if you notice that your freezer is making unusual noises or if it is constantly running, it could be a sign of a problem.

Tools Description
Multimeter Used to test the continuity and voltage of various components
Thermometer Used to measure the temperature inside the freezer
Screwdriver Used to remove panels and access various parts of the freezer
Flashlight Used to illuminate hard-to-reach areas inside the freezer

By using these tools and performing some troubleshooting steps, you can identify the problem with your Whirlpool freezer not freezing. It is important to consult the appliance manual or seek professional help if needed to ensure safe and effective repairs.

Whirlpool Freezer Not Freezing: Initial Checks

To troubleshoot a Whirlpool freezer that is not freezing but the fridge is cold, start by conducting a series of checks to identify the possible causes.

First, ensure that the power supply to the freezer is correct. Check the power cord for any damages and make sure it is securely plugged into a functioning power outlet. A loose connection or a tripped circuit breaker could cause the freezer to malfunction.

Next, verify the temperature settings. Make sure the freezer temperature control is set correctly, usually indicated by a numeric scale or a level indicator. Adjust the settings if needed, ensuring they are set to a sufficiently low temperature for freezing.

Inspect the freezer for overloading. Overfilling the freezer can restrict air circulation, preventing proper cooling. Remove any excess items or rearrange them to allow proper airflow within the freezer compartments.

Evaluate the integrity of the door seal. A faulty door seal can allow warm air to enter the freezer, causing inadequate cooling. Carefully examine the door gasket for any signs of damage, such as cracks or tears. Clean the seal and ensure it is properly aligned and making a tight seal when the door is closed.

By performing these initial checks, you can identify and address common issues that may be causing your Whirlpool freezer to not freeze properly. If the problem persists after these steps, it may require professional assistance to diagnose and resolve.

Airflow Restrictions

In order to troubleshoot a Whirlpool freezer that is not freezing but the fridge is cold, it is important to first check for airflow restrictions. One common cause of inadequate airflow is blocked vents. To clear any obstructions, carefully remove any debris or ice buildup from the vents. This can often be accomplished by using a soft brush or cloth to gently clean the area.

Another factor to consider is the amount of space available around the fridge. To ensure proper ventilation, it is recommended to leave at least 2-3 inches of clearance on all sides of the appliance. This allows for optimal airflow and temperature regulation. By addressing these possible issues, you may be able to resolve the problem of a freezer that is not freezing while the fridge remains cold.

Defrost System Failure

If your Whirlpool freezer is not freezing but the fridge is cold, it is likely due to a failure in the defrost system. The defrost system prevents ice buildup in the freezer coils, which can interfere with proper cooling. Here are a few steps to identify and address potential issues:

Identifying Defrost Timer Issues

The defrost timer controls the defrost cycle in the freezer. To test if the timer is the problem, manually advance it to the defrost mode. If the heater turns on, it indicates a faulty timer that needs replacement.

Testing The Defrost Heater

The defrost heater is responsible for melting any ice buildup during the defrost cycle. Use a multimeter to test the heater’s continuity. If there is no continuity, the heater is defective and should be replaced.

Assessing The Defrost Thermostat

The defrost thermostat monitors the temperature of the evaporator coils. It should show continuity at low temperatures but open circuit at high temperatures. If the thermostat is stuck in the closed position, it will prevent the heater from turning on and needs to be replaced.

Faulty Evaporator Fan

One common issue that may cause a Whirlpool freezer to not freeze while the fridge remains cold is a faulty evaporator fan. The evaporator fan is responsible for circulating cool air throughout the freezer, so if it malfunctions, the freezer may not reach the desired temperature.

Diagnosing a fan malfunction can be done by listening for any unusual noises coming from the freezer or inspecting the fan for physical damage. If the fan is not spinning or making strange sounds, it is likely the culprit.

Replacing a faulty evaporator fan follows a few safe procedures:

  • Disconnect the power to the appliance.
  • Access the fan by removing any necessary panels or covers.
  • Disconnect the wiring harness and remove any screws holding the fan in place.
  • Carefully install the new fan, ensuring it is securely fastened.
  • Reconnect the wiring harness and replace any panels or covers.
  • Restore power to the appliance and monitor the freezer to ensure it begins freezing properly.

If the issue persists or you are unsure about performing the replacement yourself, it is recommended to seek professional assistance. Troubleshooting and replacing the evaporator fan should typically resolve the problem of a Whirlpool freezer not freezing while the fridge remains cold.

Malfunctioning Thermostat

A malfunctioning thermostat is a common reason why a Whirlpool freezer may not be freezing, while the fridge remains cold. To determine if the thermostat is the culprit, you can test its accuracy. Start by setting the thermostat to the coldest temperature setting and waiting for a few hours. Then, use a thermometer to check the temperatures inside the freezer and fridge compartments. If the actual temperatures are significantly different from the set temperatures, it indicates that the thermostat is inaccurate and needs to be adjusted or replaced.

If the thermostat is adjustable, carefully refer to the appliance’s user manual to learn how to make the necessary adjustments. However, if the test reveals that the thermostat is faulty and cannot be adjusted, it should be replaced. You can purchase a replacement thermostat from an authorized Whirlpool dealer or contact their customer service for further assistance.

Low Refrigerant Levels

Is your Whirlpool freezer not freezing, but the fridge is still cold? One possible reason for this issue could be low refrigerant levels. It is important to recognize the signs of refrigerant shortage to address the problem effectively.

When refrigerant levels are low, your freezer may not be able to reach the desired temperature. Some signs of refrigerant shortage include:

  • Frost buildup on the back wall of the freezer
  • Food not freezing properly
  • The compressor running continuously
  • An increase in electric bills from the appliance working harder

If you suspect low refrigerant levels, it is recommended to contact a professional technician for safe replenishment. Attempting to handle refrigerant replenishment on your own can be dangerous and may result in further damage to your freezer. A trained technician will have the expertise to assess the situation, identify the underlying cause of the refrigerant shortage, and replenish the refrigerant safely and efficiently.

Leak In The Sealed System

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Testing The Start Relay

If your Whirlpool freezer is not freezing but the fridge is cold, one possible explanation could be a faulty start relay. The start relay is responsible for starting the compressor in your freezer, and if it is not functioning properly, the compressor may not start and the freezer will not cool. To identify start relay problems, you can follow these steps:

  1. Unplug the freezer and locate the start relay, usually found near the compressor.
  2. Remove the start relay from the compressor by pulling it firmly.
  3. Shake the relay gently, if it rattles, it may be defective.
  4. Inspect the relay for any signs of burning or damage.

If the start relay is faulty, it will need to be replaced. You can find a replacement start relay compatible with your Whirlpool freezer model. Once you’ve obtained the new start relay, you can install it by plugging it into the compressor. Finally, plug the freezer back in and monitor it to see if it begins to freeze properly.

Inspecting The Capacitor

The Whirlpool freezer not freezing but the fridge is cold can be a frustrating issue. One possible cause to investigate is a faulty capacitor. The capacitor plays an important role as it helps start the compressor, which is responsible for cooling the freezer. Understanding its function is crucial in diagnosing the problem.

Steps to check Signs of capacitor issues
1. Unplug the appliance – Bulging or leaking capacitor
– Burn marks or odor
– The compressor not starting
2. Locate the capacitor – Loose connections
– Damaged wires or terminals
– Sudden power surges
3. Inspect for physical damage – Use a multimeter to test capacitance
– Replace if out of range
4. Check capacitor connections – Tighten or replace as needed

By following these steps, you can assess whether the capacitor is the culprit behind your Whirlpool freezer not freezing issue. Remember, if you are unsure or uncomfortable with electrical work, it’s best to consult a professional technician for assistance.

Main Control Board Examination

If your Whirlpool freezer is not freezing but the fridge is still cold, a potential culprit could be the main control board. Examining the main control board is an essential step in troubleshooting the issue. To recognize control board failure, check for any visible signs of damage or burning on the circuit board. Additionally, look for any malfunctioning components or loose connections. If the control board appears to be faulty, a replacement may be necessary. However, before considering a board replacement, it is recommended to double-check other possible causes such as the defrost thermostat, defrost heater, or the evaporator fan motor. By carefully examining the main control board and eliminating other potential issues, you can effectively identify and resolve the problem with your Whirlpool freezer.

Professional Assistance Vs. Diy

Whirlpool Freezer Not Freezing But Fridge is Cold

Heading: Professional Assistance vs. DIY
Subheading under heading: When to call in a professional

Repairing a malfunctioning Whirlpool freezer can be a daunting task, but it’s essential to determine whether you should seek professional assistance or attempt a DIY fix. Calling in a professional is recommended in several scenarios:

  • If you lack technical expertise and experience in appliance repair
  • When the issue involves complex wiring or components
  • If there’s a risk of causing further damage or fire hazard
  • When the freezer is still under warranty

It’s crucial to assess the risks of DIY repair as well. While some issues may seem simple to fix, there’s always a potential for mistakes that can exacerbate the problem. Additionally, improper handling of electrical components can pose safety risks. Consider the following:

  • Time and effort involved in troubleshooting and repairing
  • Availability of necessary tools and replacement parts
  • Costs of repair, including potential additional expenses

Ultimately, for complex issues or if you’re uncertain about your DIY skills, it’s best to call a professional appliance repair technician. They have the expertise, tools, and knowledge to efficiently diagnose and fix the problem, ensuring the longevity of your Whirlpool freezer.

Preventative Maintenance Tips

Regular maintenance is crucial for keeping your Whirlpool fridge-freezer in optimal condition. By performing routine checks, you can prevent issues such as a freezer not freezing while the fridge remains cold. Here are some maintenance tips to ensure the longevity and efficient performance of your appliance:

  • Clean the condenser coils: Over time, dust and debris can accumulate on the condenser coils, hindering their ability to release heat. Regularly vaccum or brush off the coils to improve airflow.
  • Check the door seals: Damaged or loose door seals can lead to air leakage, causing the freezer to lose its cooling ability. Inspect the seals regularly and replace if necessary.
  • Keep the freezer moderately filled: A fully packed freezer helps maintain a consistent temperature. If the freezer is mostly empty, consider adding items such as ice packs or frozen water bottles.
  • Monitor the temperature: Use a refrigerator thermometer to ensure that the freezer is set to the recommended temperature, usually between 0 and -18 degrees Celsius.
  • Avoid overloading the freezer: Overloading the freezer can obstruct airflow and prevent proper circulation of cold air. Organize food items to allow for adequate ventilation.
  • Defrost regularly: Ice buildup can reduce freezer efficiency. Defrost the freezer when frost accumulates to a thickness of around 1/4 inch. Follow your appliance’s manual for defrosting instructions.
  • Inspect the fan: Check the fan located in the freezer compartment for any obstruction or damage. A malfunctioning fan can disrupt the cooling process.

By following these preventative maintenance tips and performing routine checks, you can help ensure that your Whirlpool fridge-freezer remains in optimal condition, with a properly freezing freezer and a cold fridge.

Whirlpool Freezer Not Freezing But Fridge is Cold: Troubleshooting Tips

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Frequently Asked Questions For Whirlpool Freezer Not Freezing But Fridge Is Cold

How Do I Fix A Whirlpool Freezer That Is Not Freezing But The Fridge Is Cold?

To fix a Whirlpool freezer that is not freezing but the fridge is cold, first, check the temperature settings to ensure they are set correctly. Next, clean the condenser coils and make sure the freezer vents are not blocked. If the issue persists, it may indicate a problem with the compressor or thermostat, and you should contact a professional technician for further assistance.

What Are The Common Causes Of A Whirlpool Freezer Not Freezing?

The common causes of a Whirlpool freezer not freezing include a faulty compressor, a malfunctioning thermostat, a clogged condenser coil, or a blocked air vent. Other factors such as improper temperature settings or overstuffing the freezer can also affect its freezing capability.

Why Is My Whirlpool Freezer Not Freezing Food Properly?

There are several possible reasons why your Whirlpool freezer is not freezing food properly. It could be due to a malfunctioning compressor, a faulty thermostat, insufficient airflow caused by blocked vents or a clogged condenser coil, or even overloading the freezer with too much food.

To address the issue, check these potential causes and troubleshoot accordingly.


If your Whirlpool freezer is not freezing but the fridge is cold, several causes could be at play. Although a simple resolution like adjusting the temperature settings or cleaning the condenser coils may solve the issue, it’s essential to check for more complex problems such as a faulty thermostat or a malfunctioning compressor.

If troubleshooting efforts fail, it’s advisable to seek professional assistance to ensure your freezer functions optimally and keeps your food fresh and frozen.

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